Independent research profile. Not a ranking.
Independent lender research
Fay Servicing, Llc
Mortgage servicer
- LEI 549300D0H09HSURFXA20
Independent research from official public records. No paid ranking. No lender score. Not lending advice.
HMDA activity shown reflects the 2025 reporting vintage. Dates below are source dates, not ingest dates.
Evidence coverage
Coverage describes what this evidence layer contains. None observed is not the same as none exists. Partial means the evidence layer is incomplete.
identity
Complete
Official identifiers are attached to this institution.
hmda
Not available
No HMDA observations are attached to this institution in the current evidence layer.
cfpb
Available
Confirmed CFPB complaint attribution is attached.
enforcement
None observed
No attributable enforcement events were observed in the currently connected sources. This is not proof that no history exists.
servicer role
Confirmed mortgage servicer
Servicer status comes only from official role evidence, not from names or complaint volume.
nmls
Human-gated
Company NMLS was not ingested (NMLS Consumer Access is official and human-gated).
depository
Nonbank
Depository type is taken from official FDIC/NCUA identifiers when present.
Identity & regulatory identifiers
Identifiers are shown in their own namespaces. An LEI is not an NMLS ID. An NMLS Institution ID is not a branch or person ID. An FDIC certificate is not a mortgage license.
- LEI
- 549300D0H09HSURFXA20
Names on this institution
- Legal name: FAY SERVICING, LLC
Historical names remain on this same institution. They do not create a separate profile.
Mortgage activity reported through HMDA
Period: HMDA 2025 reporting vintage. This is not 2026 mortgage activity. Source: FFIEC HMDA 2025 LEI summaries.
No HMDA observations are attached to this institution in the current evidence layer.
Where HMDA activity was observed
HMDA activity observed in listed states/counties. This is not headquarters, not licensed-in, and not a branch network. These are not licensed states, branch locations, or a service area unless separate evidence says so.
Headquarters is not listed from an FDIC institution record on this profile.
No state-level HMDA activity is attached.
Consumer complaint evidence
CFPB complaints attributed to this institution through confirmed identity mappings. Complaint totals are not a quality score and are not enforcement findings.
Attributed complaints
3,648
Last 24 months
816
Received on or after 2024-08-26.
Source company label: Fay Servicing, LLC (confirmed).
| Category | Count |
|---|---|
| Mortgage | 3,648 |
| Category | Count |
|---|---|
| Trouble during payment process | 1,453 |
| Struggling to pay mortgage | 1,387 |
| Loan modification,collection,foreclosure | 303 |
| Loan servicing, payments, escrow account | 198 |
| Closing on a mortgage | 97 |
| Applying for a mortgage or refinancing an existing mortgage | 94 |
| Incorrect information on your report | 35 |
| Other | 25 |
| Category | Count |
|---|---|
| Closed with explanation | 3,640 |
| In progress | 5 |
| Closed with monetary relief | 2 |
| Closed | 1 |
| Category | Count |
|---|---|
| Yes | 3,553 |
| No | 95 |
Complaint data includes only records deterministically attributed to this institution. Some CFPB source labels remain unresolved and are listed separately.
Regulatory & Enforcement History
Separate from consumer complaints. Events appear only when a regulator record is confirmed to this institution with an official identifier. Counts are not a severity score. Nonfinal events are not proven wrongdoing unless the source disposition says so.
No attributable enforcement events were observed in the currently connected sources. That is not proof that no enforcement history exists.
Observed roles
Servicer role: Confirmed mortgage servicer
Role status uses official servicer-role evidence only. It is not inferred from company name, CFPB complaint count, ownership, parent company, or mortgage volume.
- Mortgage servicer
Sources & methodology
Consumers should use source and reporting dates. Snapshot rebuild dates are not “verified today.”
CFPB · cfpb_ccdb
Source observed: 2012-04-11
attributed confirmed complaints only
GLEIF · lei-records
- HMDA 2025 is a reporting vintage, not current 2026 lending activity.
- HMDA activity geography is not headquarters and not a branch or license map.
- CFPB counts include confirmed attributions only.
- Enforcement requires an independent confirmed identifier; a complaint bridge is not enough.
- NONE OBSERVED enforcement is not proof of no history.
- No Trust Score, ranking, or quality conversion is computed.
- No HMDA observations attached to this institution.
- Purchase/refinance and FHA/VA/conventional program splits are not populated in the current LEI summaries.
Contract lend-nat-011-v1. Materialized evidence snapshot. Not a live national scan. Lookup 84 ms.