Guild Mortgage (Jacksonville)
Jacksonville, Florida · HQ in Duval County · NMLS #3274
Top-ranked national lender with established Jacksonville branches and full residential product menu.
Research Score
54 / 100
Re-checkable NMLS identity, third-party reputation snapshots when present, complaint-pattern context, and field completeness. Editorial research composite only.
Data Confidence
87 / 100
High data confidence
NMLS / License Status
NMLS ID verified
NMLS #3274 — re-confirm on NMLS Consumer Access before applying.
Local Market Evidence
Local market evidence · Duval County
HQ locality derived from city (Jacksonville)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement. Methodology
Score factors
- NMLS identity evidence: 28/28 — NMLS #3274 — re-confirm on NMLS Consumer Access before applying.
- Third-party reputation snapshot: 0/26 — No review volume on file
- CFPB complaint pattern: 8/16 — Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): 0/12 — Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: 12/12 — Derived HQ locality: Duval County (city)
- Loan type disclosure: 6/6 — 5 loan type(s) listed
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #3274 on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Consumer complaint context · CFPB
What the public complaint record shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
Published on or after 2024-08-10
639 yes · 15 no (CFPB field)
Top complaint issues
- Trouble during payment process193(29.5%)
- Struggling to pay mortgage107(16.4%)
- Closing on a mortgage84(12.8%)
- Applying for a mortgage or refinancing an existing mortgage81(12.4%)
- Loan modification,collection,foreclosure48(7.3%)
Company response (as published)
- Closed with explanation611(93.4%)
- Closed with monetary relief18(2.8%)
- Closed with non-monetary relief11(1.7%)
- In progress8(1.2%)
- Closed without relief5(0.8%)
Matching & scope
Guild Mortgage activity publishes under parent “Guild Holdings Company” in CCDB (not “Guild Mortgage Company”). All directory Guild listings with company NMLS 3274 inherit this mapping.
CFPB company name(s): Guild Holdings Company
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score.
Data as of 2026-08-10. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database.
We show the public record. You decide.
Research listing only — not an endorsement. Public panels (when shown) cite HMDA and/or CFPB sources with as-of dates. Re-verify NMLS identity on NMLS Consumer Access before applying. Lender Trust Hub is not a lender or broker and does not provide financial advice. We show the public record. You decide.