KeyBank
Cleveland, Ohio · HQ in Cuyahoga County · NMLS incomplete
KeyBank National Association reports multi-thousand 2025 HMDA originations in Ohio markets, including Cleveland and Columbus corridors.
Research Score
22 / 100
Re-checkable NMLS identity, third-party reputation snapshots when present, complaint-pattern context, and field completeness. Editorial research composite only.
Data Confidence
47 / 100
Moderate data confidence
NMLS / License Status
Incomplete
NMLS ID incomplete — recheck required before treating as verified.
Local Market Evidence
Local market evidence · Cuyahoga County
HQ locality derived from listed_county (Cleveland)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement. Methodology
Score factors
- NMLS identity evidence: 0/28 — NMLS ID incomplete — recheck required before treating as verified.
- Third-party reputation snapshot: 0/26 — No review volume on file
- CFPB complaint pattern: 8/16 — Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): 0/12 — Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: 8/12 — Derived HQ locality: Cuyahoga County (listed_county)
- Loan type disclosure: 6/6 — 5 loan type(s) listed
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. NMLS ID incomplete — recheck required on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Federal mortgage data · HMDA
What the federal data shows
Source: 2025 HMDA · Ohio activity (primary of 11 states) · Not a score or ranking
Among tracked high-volume counties in this state slice
HMDA applications in state summary (selected outcomes)
Also mapped in: Indiana (489 originations) · Colorado (227 originations) · Michigan (180 originations) · Utah (136 originations) · Arizona (18 originations) · Kentucky (15 originations) · Illinois (14 originations) · Nevada (7 originations) · Wisconsin (5 originations) · Missouri (4 originations)
Top counties by originations
- Cuyahoga County663
- Lucas County244
- Franklin County129
- Stark County109
- Summit County107
Loan-type mix (Ohio originations)
Market share in key counties
Share of county originations among all HMDA filers in that county (shown when ≥ 1%).
- Cuyahoga County663 originations · 2.4% share
- Lucas County244 originations · 2.7% share
- Stark County109 originations · 1.2% share
- Lorain County97 originations · 1.1% share
- Wood County53 originations · 1.8% share
- Erie County48 originations · 3.0% share
Data as of 2025 HMDA. Figures are derived from public HMDA records published by the CFPB/FFIEC Data Browser. They reflect reported mortgage applications and originations, not a rating or endorsement. CFPB/FFIEC HMDA Data Browser.
We show the public record. You decide.
Consumer complaint context · CFPB
What the public complaint record shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
Published on or after 2024-08-10
997 yes · 6 no (CFPB field)
Top complaint issues
- Trouble during payment process340(33.9%)
- Loan servicing, payments, escrow account172(17.1%)
- Loan modification,collection,foreclosure118(11.8%)
- Struggling to pay mortgage108(10.8%)
- Applying for a mortgage or refinancing an existing mortgage96(9.6%)
Company response (as published)
- Closed with explanation792(79%)
- Closed with monetary relief127(12.7%)
- Closed with non-monetary relief53(5.3%)
- Closed without relief16(1.6%)
- Closed with relief8(0.8%)
Matching & scope
Matched to CFPB parent label “KEYCORP”. Reserved for directory profiles that use KeyBank company NMLS.
CFPB company name(s): KEYCORP
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score.
Data as of 2026-08-10. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database.
We show the public record. You decide.
Research listing only — not an endorsement. Public panels (when shown) cite HMDA and/or CFPB sources with as-of dates. Re-verify NMLS identity on NMLS Consumer Access before applying. Lender Trust Hub is not a lender or broker and does not provide financial advice. We show the public record. You decide.