Mr. Cooper
Dallas, Texas · HQ in Dallas County · NMLS #2104
Nationstar Mortgage LLC, DBA Mr. Cooper (NMLS #2104), is a national mortgage originator and servicer headquartered in the Dallas area. Multiple Florida HMDA LEIs map to this company NMLS for 2025 activity.
Public research signals
What we can show from re-checkable or attributed sources for this listing — not a grade, ranking, or approval odds.
- NMLS verifiedNMLS #2104 — re-confirm on NMLS Consumer Access before applying.
- Local HQ evidenceHQ locality derived from listed_county (Dallas)
- No attributed ratingNo volume-backed third-party rating on file
- CFPB complaint record availablePublic CFPB complaint context available — not a finding of fault
- HMDA not matchedNo LEI/slug HMDA match in our research tables
Evidence chips are not rankings, approval odds, or a grade. Methodology
- NMLS / license status
- NMLS ID verified
- NMLS #2104 — re-confirm on NMLS Consumer Access before applying.
- Local market evidence
- Local market evidence · Dallas County
- HQ locality derived from listed_county (Dallas)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement.
Evidence detail (no score or point allocation)
- NMLS identity evidence: NMLS #2104 — re-confirm on NMLS Consumer Access before applying.
- Third-party reputation snapshot: No review volume on file
- CFPB complaint pattern: Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: Derived HQ locality: Dallas County (listed_county)
- Loan type disclosure: 4 loan type(s) listed
Ask Trust Hub Standard · Common ownership · Separated research & listing order · No paid placements · Methodology
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #2104 on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Consumer complaint context · CFPB
What the public complaint record shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
Published on or after 2024-08-10
31,785 yes · 132 no (CFPB field)
Top complaint issues
- Trouble during payment process9,093(28.5%)
- Loan modification,collection,foreclosure7,347(23%)
- Loan servicing, payments, escrow account6,732(21.1%)
- Struggling to pay mortgage4,766(14.9%)
- Applying for a mortgage or refinancing an existing mortgage890(2.8%)
Company response (as published)
- Closed with explanation31,191(97.7%)
- Closed362(1.1%)
- Closed with non-monetary relief174(0.5%)
- Closed without relief122(0.4%)
- Closed with monetary relief63(0.2%)
Matching & scope
Combined CFPB rows for “NATIONSTAR MORTGAGE LLC” and “Mr. Cooper Group Inc.” (same NMLS family / rebrand). Counts are summed; some historical rows may still be under only one label.
CFPB company name(s): NATIONSTAR MORTGAGE LLC; Mr. Cooper Group Inc.
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score.
Data as of 2026-08-10. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database.
We show the public record. You decide.
Research listing only — not an endorsement. Re-verify NMLS identity on NMLS Consumer Access before applying. Lender Trust Hub is not a lender or broker.