New American Funding (Jacksonville)
Jacksonville, Florida · HQ in Duval County · NMLS #6606
High-volume Jacksonville branches with 4.9+ ratings and strong purchase/refinance service.
Research Score
54 / 100
Re-checkable NMLS identity, third-party reputation snapshots when present, complaint-pattern context, and field completeness. Editorial research composite only.
Data Confidence
87 / 100
High data confidence
NMLS / License Status
NMLS ID verified
NMLS #6606 — re-confirm on NMLS Consumer Access before applying.
Local Market Evidence
Local market evidence · Duval County
HQ locality derived from city (Jacksonville)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement. Methodology
Score factors
- NMLS identity evidence: 28/28 — NMLS #6606 — re-confirm on NMLS Consumer Access before applying.
- Third-party reputation snapshot: 0/26 — No review volume on file
- CFPB complaint pattern: 8/16 — Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): 0/12 — Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: 12/12 — Derived HQ locality: Duval County (city)
- Loan type disclosure: 6/6 — 5 loan type(s) listed
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #6606 on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Consumer complaint context · CFPB
What the public complaint record shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
Published on or after 2024-08-10
691 yes · 33 no (CFPB field)
Top complaint issues
- Trouble during payment process194(26.8%)
- Applying for a mortgage or refinancing an existing mortgage182(25.1%)
- Closing on a mortgage127(17.5%)
- Struggling to pay mortgage118(16.3%)
- Application, originator, mortgage broker30(4.1%)
Company response (as published)
- Closed with explanation702(97%)
- Closed with monetary relief22(3%)
Matching & scope
New American Funding publishes under legal entity “BROKER SOLUTIONS, INC.” in the CFPB database (NMLS family / DBA). All directory NAF branch listings with company NMLS 6606 inherit this mapping.
CFPB company name(s): BROKER SOLUTIONS, INC.
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score.
Data as of 2026-08-10. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database.
We show the public record. You decide.
Research listing only — not an endorsement. Public panels (when shown) cite HMDA and/or CFPB sources with as-of dates. Re-verify NMLS identity on NMLS Consumer Access before applying. Lender Trust Hub is not a lender or broker and does not provide financial advice. We show the public record. You decide.