USAA Federal Savings Bank
San Antonio, Texas · HQ in Bexar County · NMLS #399809
USAA Federal Savings Bank (NMLS #399809) provides banking and mortgage products primarily for military members, veterans, and eligible families. Florida HMDA filings include material 2025 originations.
Public research signals
What we can show from re-checkable or attributed sources for this listing — not a grade, ranking, or approval odds.
- NMLS verifiedNMLS #399809 — re-confirm on NMLS Consumer Access before applying.
- Local HQ evidenceHQ locality derived from listed_county (San Antonio)
- No attributed ratingNo volume-backed third-party rating on file
- CFPB complaint record availablePublic CFPB complaint context available — not a finding of fault
- HMDA activity availableMatched federal HMDA activity panel available on profile
Evidence chips are not rankings, approval odds, or a grade. Methodology
- NMLS / license status
- NMLS ID verified
- NMLS #399809 — re-confirm on NMLS Consumer Access before applying.
- Local market evidence
- Local market evidence · Bexar County
- HQ locality derived from listed_county (San Antonio)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement.
Optional: technical composite factors (not a public grade)
Internal composite for methodology transparency only. We do not present this as a ranking score on cards.
- NMLS identity evidence: 28/28 — NMLS #399809 — re-confirm on NMLS Consumer Access before applying.
- Third-party reputation snapshot: 0/26 — No review volume on file
- CFPB complaint pattern: 8/16 — Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): 0/12 — Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: 8/12 — Derived HQ locality: Bexar County (listed_county)
- Loan type disclosure: 6/6 — 4 loan type(s) listed
Ask Trust Hub Standard · Common ownership · Separated research & listing order · No paid placements · Methodology
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #399809 on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Federal mortgage data · HMDA
What the federal data shows
Source: 2025 HMDA · Texas activity (primary of 51 states) · Not a score or ranking
Among tracked high-volume counties in this state slice
HMDA applications in state summary (selected outcomes)
Also mapped in: Florida (825 originations) · North Carolina (681 originations) · Georgia (562 originations) · Virginia (488 originations) · Tennessee (407 originations) · Ohio (397 originations) · Pennsylvania (348 originations) · Missouri (340 originations) · South Carolina (332 originations) · Illinois (323 originations) · California (318 originations) · Alabama (306 originations) · Indiana (297 originations) · Washington (297 originations) · Oklahoma (293 originations) · Michigan (291 originations) · Arizona (257 originations) · New York (252 originations) · Colorado (221 originations) · Kentucky (210 originations) · Arkansas (207 originations) · Kansas (202 originations) · Maryland (199 originations) · Minnesota (194 originations) · New Mexico (192 originations) · Wisconsin (189 originations) · Louisiana (170 originations) · Oregon (153 originations) · Mississippi (137 originations) · Nevada (136 originations) · New Jersey (131 originations) · Massachusetts (129 originations) · Iowa (102 originations) · Maine (96 originations) · Nebraska (96 originations) · West Virginia (91 originations) · Montana (89 originations) · Alaska (89 originations) · Connecticut (87 originations) · Idaho (66 originations) · New Hampshire (65 originations) · Utah (63 originations) · Delaware (44 originations) · Vermont (41 originations) · North Dakota (41 originations) · Wyoming (39 originations) · South Dakota (36 originations) · Rhode Island (30 originations) · Hawaii (20 originations) · District of Columbia (13 originations)
Top counties by originations
- Bexar County103
- Harris County97
- Tarrant County72
- Bell County45
- Denton County42
Loan-type mix (Texas originations)
Data as of 2025 HMDA. Figures are derived from public HMDA records published by the CFPB/FFIEC Data Browser. They reflect reported mortgage applications and originations, not a rating or endorsement. CFPB/FFIEC HMDA Data Browser.
We show the public record. You decide.
Consumer complaint context · CFPB
What the public complaint record shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
Published on or after 2024-08-10
970 yes · 25 no (CFPB field)
Top complaint issues
- Trouble during payment process221(22.2%)
- Applying for a mortgage or refinancing an existing mortgage161(16.2%)
- Application, originator, mortgage broker154(15.5%)
- Loan servicing, payments, escrow account132(13.3%)
- Loan modification,collection,foreclosure96(9.6%)
Company response (as published)
- Closed with explanation787(79.1%)
- Closed with monetary relief95(9.5%)
- Closed with non-monetary relief80(8%)
- Closed without relief24(2.4%)
- Closed3(0.3%)
90.9complaints / 1,000 FL originations
Uses recent (~24 month) national mortgage complaints (75) and Florida HMDA originations (825, 2025). These windows are not the same market or period — this is rough size context only, not a ranking or fault finding.
Matching & scope
Matched to CFPB company name “UNITED SERVICES AUTOMOBILE ASSOCIATION” (USAA family label used in CCDB for mortgage complaints).
CFPB company name(s): UNITED SERVICES AUTOMOBILE ASSOCIATION
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score. Linked Florida HMDA originations (2025): 825.
Data as of 2026-08-10. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database.
We show the public record. You decide.
Research listing only — not an endorsement. Re-verify NMLS identity on NMLS Consumer Access before applying. Lender Trust Hub is not a lender or broker.