Veterans United (South Sound)
Tacoma, Washington · HQ in Pierce County · NMLS #1907
VA and defense community programs — tailored for Joint Base Lewis-McChord proximity and military families in Pierce County.
Public research signals
What we can show from re-checkable or attributed sources for this listing — not a grade, ranking, or approval odds.
- NMLS verifiedNMLS #1907 — re-confirm on NMLS Consumer Access before applying.
- Local HQ evidenceHQ locality derived from zip (Tacoma)
- No attributed ratingNo volume-backed third-party rating on file
- CFPB complaint record availablePublic CFPB complaint context available — not a finding of fault
- HMDA not matchedNo LEI/slug HMDA match in our research tables
Evidence chips are not rankings, approval odds, or a grade. Methodology
- NMLS / license status
- NMLS ID verified
- NMLS #1907 — re-confirm on NMLS Consumer Access before applying.
- Local market evidence
- Local market evidence · Pierce County
- HQ locality derived from zip (Tacoma)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement.
Evidence detail (no score or point allocation)
- NMLS identity evidence: NMLS #1907 — re-confirm on NMLS Consumer Access before applying.
- Third-party reputation snapshot: No review volume on file
- CFPB complaint pattern: Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: Derived HQ locality: Pierce County (zip)
- Loan type disclosure: 3 loan type(s) listed
Ask Trust Hub Standard · Common ownership · Separated research & listing order · No paid placements · Methodology
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #1907 on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Consumer complaint context · CFPB
What the public complaint record shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
Published on or after 2024-08-10
527 yes · 0 no (CFPB field)
Top complaint issues
- Trouble during payment process156(29.6%)
- Applying for a mortgage or refinancing an existing mortgage144(27.3%)
- Closing on a mortgage115(21.8%)
- Struggling to pay mortgage63(12%)
- Application, originator, mortgage broker20(3.8%)
Company response (as published)
- Closed with explanation519(98.5%)
- Closed with monetary relief4(0.8%)
- Closed with non-monetary relief2(0.4%)
- Closed1(0.2%)
- In progress1(0.2%)
Matching & scope
Veterans United Home Loans publishes under legal entity “Mortgage Research Center, LLC” in CCDB (confirmed exact company= filter). All directory Veterans United listings with company NMLS 1907 inherit this mapping.
CFPB company name(s): Mortgage Research Center, LLC
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score.
Data as of 2026-08-10. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database.
We show the public record. You decide.
Research listing only — not an endorsement. Re-verify NMLS identity on NMLS Consumer Access before applying. Lender Trust Hub is not a lender or broker.