JPMorgan Chase Bank
Columbus, Ohio · HQ in Franklin County · NMLS #399798
JPMorgan Chase Bank, National Association (NMLS #399798) is a national bank offering consumer mortgage products under the Chase brand. Florida HMDA filings report multi-thousand originations statewide in 2025.
Research Score
50 / 100
Re-checkable NMLS identity, third-party reputation snapshots when present, complaint-pattern context, and field completeness. Editorial research composite only.
Data Confidence
87 / 100
High data confidence
NMLS / License Status
NMLS ID verified
NMLS #399798 — re-confirm on NMLS Consumer Access before applying.
Local Market Evidence
Local market evidence · Franklin County
HQ locality derived from listed_county (Columbus)
Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement. Methodology
Score factors
- NMLS identity evidence: 28/28 — NMLS #399798 — re-confirm on NMLS Consumer Access before applying.
- Third-party reputation snapshot: 0/26 — No review volume on file
- CFPB complaint pattern: 8/16 — Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
- BBB grade (catalog): 0/12 — Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
- Licensed locality completeness: 8/12 — Derived HQ locality: Franklin County (listed_county)
- Loan type disclosure: 6/6 — 5 loan type(s) listed
Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #399798 on NMLS Consumer Access.
Loan Types
Specialties
Public metrics (provenance-gated)
Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.
Self-described product focus as listed — not underwriting criteria.
Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.
Federal mortgage data
What the federal data shows
Source: 2025 HMDA · Florida activity only · Not a score or ranking
Among tracked high-volume counties
Originated + denied + approved not accepted
Top counties by originations
- Miami-Dade County835
- Palm Beach County719
- Broward County675
- Hillsborough County418
- Orange County412
Loan-type mix (Florida originations)
Market share in key counties
Share of county originations among all HMDA filers in that county (shown when ≥ 1%).
- Miami-Dade County835 originations · 2.4% share
- Palm Beach County719 originations · 2.5% share
- Broward County675 originations · 2.2% share
- Hillsborough County418 originations · 1.4% share
- Orange County412 originations · 1.6% share
- Pinellas County254 originations · 1.3% share
Data as of 2025 HMDA. Figures are derived from public HMDA records published by the CFPB/FFIEC Data Browser. They reflect reported mortgage applications and originations, not a rating or endorsement. CFPB/FFIEC HMDA Data Browser.
Consumer complaint context
What the CFPB complaint database shows
Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking
Cumulative published rows for matched company name(s)
~24-month window from snapshot date
25,675 yes · 12 no
Top complaint issues
- Loan modification,collection,foreclosure9,736(37.9%)
- Loan servicing, payments, escrow account5,357(20.9%)
- Trouble during payment process3,075(12%)
- Struggling to pay mortgage2,045(8%)
- Application, originator, mortgage broker1,486(5.8%)
Company response (as published)
- Closed with explanation21,951(85.5%)
- Closed with monetary relief1,161(4.5%)
- Closed without relief1,146(4.5%)
- Closed with non-monetary relief645(2.5%)
- Closed509(2%)
194.4complaints / 1,000 FL originations
Uses recent (~24 month) national mortgage complaints (1,192) and Florida HMDA originations (6,131, 2025). These windows are not the same market or period — this is rough size context only, not a ranking or fault finding.
Matching & scope
Matched to CFPB parent label “JPMORGAN CHASE & CO.” — includes bank-wide mortgage complaints, not only the Chase mortgage brand product line.
CFPB company name(s): JPMORGAN CHASE & CO.
Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score. Linked Florida HMDA originations (2025): 6,131.
Data as of 2026-08-09. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database. We show the public record. You decide.
Data aggregated from NMLS, CFPB, BBB, Google, and Trustpilot for informational purposes. Lender Trust Hub is not a lender or broker and does not provide financial advice.