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NMLS ID verifiedLenderHQ in Los Angeles County

PennyMac Loan Services

Westlake Village, California · HQ in Los Angeles County · NMLS #35953

PennyMac Loan Services, LLC (NMLS #35953), based in Westlake Village, California, is a national mortgage originator and servicer. Public HMDA data for Florida includes substantial 2025 production under this institution.

Research Score

50 / 100

Re-checkable NMLS identity, third-party reputation snapshots when present, complaint-pattern context, and field completeness. Editorial research composite only.

Data Confidence

87 / 100

High data confidence

NMLS / License Status

NMLS ID verified

NMLS #35953 — re-confirm on NMLS Consumer Access before applying.

Local Market Evidence

Local market evidence · Los Angeles County

HQ locality derived from listed_county (Westlake Village)

Does not measure approval odds, interest rates, closing speed, or future service quality. Not a regulator grade or NMLS endorsement. Methodology

Score factors
  • NMLS identity evidence: 28/28 — NMLS #35953 — re-confirm on NMLS Consumer Access before applying.
  • Third-party reputation snapshot: 0/26 — No review volume on file
  • CFPB complaint pattern: 8/16 — Catalog shows 0 complaints — treated as unverified default, not a clean bill of health
  • BBB grade (catalog): 0/12 — Grade A listed in seed data — not scored until independently sourced (confirm on BBB.org)
  • Licensed locality completeness: 8/12 — Derived HQ locality: Los Angeles County (listed_county)
  • Loan type disclosure: 6/6 — 4 loan type(s) listed
No independently verified closing-performance data available
Closing performance

Closing timelines are only shown when backed by a documented observed dataset (source, sample size, window). Seed or editorial estimates are not displayed. Hub methodology. Research listing only — not an endorsement of this lender. Re-verify NMLS #35953 on NMLS Consumer Access.

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Loan Types

ConventionalFHAVARefinance

Specialties

Correspondent and retail channelsNational multi-state originatorFlorida HMDA activity

Public metrics (provenance-gated)

CFPB complaints (catalog): 0

Raw count as listed — not size-normalized. A complaint is not a finding of wrongdoing.

Product / credit tiers listed: Excellent, Good, Fair

Self-described product focus as listed — not underwriting criteria.

Third-party review and BBB snapshots are suppressed until independently retrieved. Volume ranks are not shown without a documented source.

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Federal mortgage data

What the federal data shows

Source: 2025 HMDA · Florida activity only · Not a score or ranking

Research panel
Florida originations
7,460
Major FL counties with activity
67

Among tracked high-volume counties

Florida applications (selected outcomes)
13,189

Originated + denied + approved not accepted

Top counties by originations

  • Lee County700
  • Polk County665
  • Broward County387
  • Miami-Dade County338
  • Orange County297

Loan-type mix (Florida originations)

Conventional59.1% · 4,410
FHA30.3% · 2,259
VA10.5% · 780
USDA / RHS0.0% · 11

Market share in key counties

Share of county originations among all HMDA filers in that county (shown when ≥ 1%).

Data as of 2025 HMDA. Figures are derived from public HMDA records published by the CFPB/FFIEC Data Browser. They reflect reported mortgage applications and originations, not a rating or endorsement. CFPB/FFIEC HMDA Data Browser.

Consumer complaint context

What the CFPB complaint database shows

Source: CFPB Consumer Complaint Database · Mortgage product only · Not a score or ranking

Research panel
Mortgage complaints (all published)
5,107

Cumulative published rows for matched company name(s)

Recent complaints (≥ 2024-08-09)
1,539

~24-month window from snapshot date

Timely company response
99.7%

5,092 yes · 15 no

Top complaint issues

  • Trouble during payment process2,054(40.2%)
  • Struggling to pay mortgage974(19.1%)
  • Loan servicing, payments, escrow account574(11.2%)
  • Loan modification,collection,foreclosure472(9.2%)
  • Applying for a mortgage or refinancing an existing mortgage397(7.8%)

Company response (as published)

  • Closed with explanation4,340(85%)
  • Closed with non-monetary relief435(8.5%)
  • Closed with monetary relief322(6.3%)
  • Closed5(0.1%)
  • In progress5(0.1%)
Size context vs Florida HMDA originations (experimental)

206.3complaints / 1,000 FL originations

Uses recent (~24 month) national mortgage complaints (1,539) and Florida HMDA originations (7,460, 2025). These windows are not the same market or period — this is rough size context only, not a ranking or fault finding.

Matching & scope

Matched to CFPB company name “PENNYMAC LOAN SERVICES, LLC.” (trailing period required).

CFPB company name(s): PENNYMAC LOAN SERVICES, LLC.

Complaints are national (CFPB mortgage product). HMDA originations on this site are currently Florida-focused for matched LEIs. A per-1,000 rate mixes national complaint volume with state originations — use only as rough size context, not a score. Linked Florida HMDA originations (2025): 7,460.

Data as of 2026-08-09. Complaint counts come from the public CFPB Consumer Complaint Database (mortgage product only). They are not a finding of fault, not size-normalized by default, and are not a rating or ranking. Larger originators and servicers naturally attract more complaints. CFPB Consumer Complaint Database. We show the public record. You decide.

Data aggregated from NMLS, CFPB, BBB, Google, and Trustpilot for informational purposes. Lender Trust Hub is not a lender or broker and does not provide financial advice.